Draft for legal review. Last updated 25 August 2026. This policy is designed to sit alongside, not replace, your statutory consumer rights.
We want you to order with confidence. Urban Sports Collective accepts return requests for items that are unsuitable, and we will provide the correct return instructions and return address directly after you contact us. Please do not send an item back before receiving those instructions.
1. Starting a return
To begin a return, email Bingbomb1@proton.me with your order number, the item or items you wish to return and the reason for your request. We will reply with the return address, the appropriate return method and any further information needed to process the return. Providing a reason helps us improve, but you do not need to give a reason when exercising a statutory cancellation right.
2. Unsuitable or change-of-mind returns
For online orders, you may tell us within 14 days of delivery that you wish to cancel. You then have a further 14 days to return the goods after telling us. We accept return requests for unsuitable items and will provide return instructions on request. Please take reasonable care of items while they are in your possession and return them with all components, accessories and packaging where reasonably possible.
You may handle an item as you would in a shop to inspect its nature, characteristics and functioning. If an item has been used, altered, damaged, soiled or handled more than would be reasonable for inspection, we may make a deduction from the refund to reflect any reduction in value where permitted by law. Any return-postage arrangements will be set out in the return instructions we issue to you.
3. Faulty, damaged or misdescribed items
If an item is faulty, damaged on arrival, not as described or otherwise does not meet the applicable legal standard, contact us promptly at Bingbomb1@proton.me with your order number and, where helpful, photographs or a concise description of the problem. We will assess the issue and arrange an appropriate remedy in line with your statutory rights, which may include a repair, replacement, price reduction or refund. We will not ask you to bear reasonable return costs for a confirmed fault or error on our part.
4. Refund timing and method
For a valid cancellation, we will issue the refund within 14 days after receiving the returned goods or evidence that they have been sent back, whichever occurs first, unless the law permits another approach. Refunds are normally made to the original payment method. Where legally required, we will also refund the cost of the standard outbound delivery service paid for the order; if you selected a more expensive delivery option, we need only refund the equivalent standard-delivery amount.
5. Product care and fair assessment
Our wraps, straps and shaker are designed for purposeful, repeated use, using the material specifications described on the relevant product page. To help us assess a return fairly, please avoid altering a product, exposing it to unnecessary moisture or heat, or continuing to use it after identifying a defect. This does not reduce your rights where the goods are faulty, misdescribed or otherwise fail to meet the required standard.
6. Contact
For all cancellation, return, refund and product-quality enquiries, contact Bingbomb1@proton.me. We will provide the relevant return details directly and keep you informed of the outcome.