Draft for legal review. Last updated 25 August 2026. This policy explains how orders are dispatched and delivered. Carrier transit times are estimates rather than guarantees.
Urban Sports Collective supplies training essentials from the United Kingdom to customers in the UK, Ireland and international destinations available at checkout. We work to make delivery charges straightforward and to communicate clearly if an order needs attention.
1. Dispatch commitment
We dispatch UK and international orders within 72 hours of order confirmation, provided payment has cleared, the product is available and we hold a complete delivery address. During exceptional periods, including carrier disruption, severe weather, customs delay, public holidays or events outside our reasonable control, dispatch or delivery may take longer. Where a material delay is likely, we will contact you using the email address supplied with your order.
2. Delivery charges
| Destination | Delivery charge | Dispatch standard |
|---|---|---|
| United Kingdom | Free | Within 72 hours of order confirmation |
| Ireland | Free | Within 72 hours of order confirmation |
| International destinations | £2.99 per order | Within 72 hours of order confirmation |
The relevant delivery charge will be displayed at checkout. If your destination is not available at checkout, we are unable to accept an order for delivery there at that time.
3. Delivery timing and tracking
Dispatch means that your parcel has been handed to, or collected by, the relevant delivery service. Delivery ordinarily averages 3–5 days after dispatch. Transit times nevertheless depend on the destination, service availability and the carrier’s network. We will provide any available shipping confirmation or tracking information after dispatch. A carrier estimate does not alter your statutory rights; unless we agree another period with you, we will deliver within 30 days of order confirmation.
4. International orders, customs and duties
International orders may be subject to local customs procedures, import duties, taxes, handling charges or other fees imposed by the destination country. Unless we expressly state otherwise at checkout, these charges are the responsibility of the customer and are not included in the £2.99 international delivery charge. Customs processing can also affect transit time. Please check the applicable local requirements before placing an international order.
5. Delivery information and failed delivery
Please check your delivery address carefully before completing checkout. We cannot accept responsibility for delay or non-delivery caused by an incomplete or incorrect address supplied by you. If a parcel is returned to us because delivery could not be completed, we will contact you. We may ask you to pay any reasonable re-delivery charge before sending the order again.
6. Delivery problems
If your order appears delayed, incomplete, damaged in transit or has not arrived when reasonably expected, contact Bingbomb1@proton.me with your order number and a short description of the issue. We will investigate with the relevant carrier and explain the appropriate next step. This policy does not affect your rights in relation to faulty, misdescribed or undelivered goods.