Last updated 13 October 2026. This policy explains how Urban Sports Collective uses personal information when you visit or shop with us.
Who we are and how to contact us
Urban Sports Collective is responsible for the personal information described in this policy. For privacy questions or to exercise your data rights, use our Contact page and select Privacy request.
Information we collect
When you browse, contact us, join our mailing list or place an order, we may collect information such as your name, email address, telephone number, delivery and billing address, order details, customer-service messages and technical information about how you use the store. Payment card details are handled by the payment provider and are not stored by Urban Sports Collective.
Why we use your information
We use personal information to process orders, take payment, arrange delivery, communicate about purchases, provide customer support, prevent fraud, maintain store security and meet legal or accounting obligations. Where you choose to receive marketing, we use your information to send the communications you have agreed to receive. We may also use site data and cookies to understand and improve store performance where the relevant consent or other lawful basis applies.
Who we share information with
We share personal information only where needed to run the store or meet legal obligations. This can include Shopify, payment providers, delivery and fulfilment partners, email or customer-service providers, professional advisers and public authorities where required by law. These providers process information only for legitimate business purposes and under appropriate safeguards.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards are used as required by applicable data-protection law.
How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected, including order fulfilment, customer support, legal, tax and accounting obligations, resolving disputes and enforcing agreements.
Your rights
Depending on the circumstances, you may have the right to ask for access to, correction of, deletion of or restriction of your personal information; to object to certain processing; to withdraw consent; or to request data portability. To make a request, use the Contact page and select Privacy request. You also have the right to complain to the UK Information Commissioner’s Office.
Cookies and your choices
We use cookies and similar technologies to operate the store and, where you allow them, to support analytics and marketing. You can manage optional cookie preferences at any time through the Cookie Preferences control in our footer. Essential cookies are required for core store functions.
Changes to this policy
We may update this policy when our practices or legal requirements change. The latest version will always be published on this page.